Shipping Policy
This Shipping Policy describes how TANDEM MOTORSPORTS (“we,” “us,” or “our”) handles order processing, shipping, and delivery. Please read carefully before placing an order.
Processing Times
All orders are processed within 2 business days wherever items are in stock. Orders are not processed, shipped, or delivered on weekends or holidays.
If we experience a high volume of orders, processing times may be delayed by a few days. We will notify you by email if your order is significantly delayed.
Shipping Times
- Domestic Shipping (within Australia): Estimated delivery time is 3-5 business days.
Please note: delivery times are estimates and not guaranteed.
Shipping Costs
- Standard Flat Rate Shipping - $15 (For non bulky orders under $200)
- Free Shipping for orders over $200 (NOT including bulky items)
- Express shipping (Where Available): Free Express Shipping on orders over $750
Tracking Information
Once your order has shipped, you will receive an email confirmation with a tracking number. Tracking updates may take 1-2 business days to appear. You can track your package using the link provided.
Shipping Restrictions
We currently do not ship to: Any country's outside of Australia.
Certain items may have restrictions depending on the shipping destination (e.g., oversized products, materials restricted by customs).
Damaged, Lost, or Delayed Shipments
We are not liable for packages lost or damaged during shipping. If your order arrives damaged, please contact the carrier to file a claim.
For missing packages or delayed shipments beyond the estimated timeframe, please contact us at sales@tandemmotorsports.com.au, and we will assist where possible.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
📧 Sales@tandemmotorsports.com.au
☎️ 0499888218